{"id":27850,"date":"2024-10-28T13:39:49","date_gmt":"2024-10-28T12:39:49","guid":{"rendered":"https:\/\/www.digitrust.nl\/?page_id=27850"},"modified":"2025-09-16T16:30:07","modified_gmt":"2025-09-16T14:30:07","slug":"complaints-appeal-procedure","status":"publish","type":"page","link":"https:\/\/www.digitrust.nl\/en\/procedure-klachten-beroep\/","title":{"rendered":"Procedure for complaints and appeals"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"27850\" class=\"elementor elementor-27850\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-31c4a23 elementor-section-height-min-height elementor-section-boxed elementor-section-height-default elementor-section-items-middle\" data-id=\"31c4a23\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-a9db9cc\" data-id=\"a9db9cc\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8037dcd elementor-widget elementor-widget-heading\" data-id=\"8037dcd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Procedure klachten en beroep<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-78204d8 elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"78204d8\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-10ddeb2\" data-id=\"10ddeb2\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a798825 elementor-icon-list--layout-inline elementor-align-start elementor-tablet-align-start elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"a798825\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items elementor-inline-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-chevron-right\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"\/over-digitrust\/#over\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Over DigiTrust<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"\/over-digitrust\/#team\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Onze auditoren<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"\/over-digitrust\/#missievisie\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Missie &amp; visie<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.digitrust.nl\/procedure-klachten-beroep\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Klachten &amp; beroep<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.digitrust.nl\/verklaring-onafhankelijkheid-en-onpartijdigheid\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Verklaring onafhankelijkheid<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.digitrust.nl\/gebruik-merken-en-logos\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Gebruik merken &amp; logo's<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-ec14313 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ec14313\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1d9459dc\" data-id=\"1d9459dc\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2c8c286f elementor-widget elementor-widget-text-editor\" data-id=\"2c8c286f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2>1.\u00a0 Algemeen<\/h2><h3>Doel<\/h3><p>Het doel van deze procedure is het adequaat afhandelen van klachten en beroepszaken teneinde recht te doen aan partijen die een klacht indienen of in beroep gaan \u00e9n het managementsysteem van DigiTrust te verbeteren. Deze procedure is bedoeld ter informatie van externe partijen die klagen of in beroep gaan. De procedure is openbaar toegankelijk via de website van DigiTrust.<\/p><h3>Toepassingsgebied<\/h3><p>Deze procedure is van toepassing op alle klachten en beroepszaken ingediend door externe partijen.<\/p><h3>Beheer van deze procedure<\/h3><p>Het DigiTrust compliance team is verantwoordelijk voor de inhoud van deze procedure. Deze procedure is onderdeel van het managementsysteem van DigiTrust.<\/p><h3>Definities<\/h3><p><u>Klacht:<\/u> Een schriftelijk of mondeling geuite klacht over de werkwijze van DigiTrust, \u00e9\u00e9n van haar medewerkers of \u00e9\u00e9n van de klanten van DigiTrust. De klacht dient binnen drie maanden na het voorval ingediend te zijn bij DigiTrust.<br \/>Wanneer een klant een klacht wenst in te dienen die betrekking heeft op de onafhankelijkheid van DigiTrust, dan kan men zich wenden tot voorzitter van de Commissie van Onpartijdigheid via mailadres <a href=\"mailto:cvo@digitrust.nl\">cvo@digitrust.nl<\/a>. Deze zal de klacht vertrouwelijk behandelen.<\/p><p><u>Beroep:<\/u> Een schriftelijk ingediend bezwaar tegen een certificatiebeslissing van DigiTrust of het inadequaat afhandelen van een klacht. Het beroep dient binnen 14 dagen na het voorval ingediend te zijn bij DigiTrust.<\/p><h3>Vertrouwelijkheid<\/h3><p>Elke klacht of beroep wordt vertrouwelijk behandeld met betrekking tot degene die de klacht indient en het onderwerp van de klacht.<\/p><h2>2. Verantwoordelijkheden<\/h2><p>Alle medewerkers van DigiTrust zijn verantwoordelijk voor het melden en registreren van alle mondelinge klachten. Het compliance team van DigiTrust is verantwoordelijk voor het behandelen van klachten en beroepszaken. Het compliance team van DigiTrust is verantwoordelijk voor het verzamelen en verifi\u00ebren van alle noodzakelijke informatie voor het valideren van de klacht\/beroep.<\/p><p>Het besluit over de reactie op de klacht dient te worden genomen door person(en) die niet betrokken zijn bij het onderwerp van de klacht. Het beroep zal worden behandeld door iemand die niet eerder is betrokken geweest bij het onderwerp van de beroepszaak.<\/p><h2>3. Proces<\/h2><h3>Schematische weergave van het proces<\/h3><p>In onderstaande stroomschema\u2019s zijn de klachten- en beroepsproces en de daarbij behorende doorlooptijd weergegeven. Het DigiTrust interne compliance team is verantwoordelijk voor de uitvoering het proces.<\/p><h2><strong>Klachten procedure<\/strong><\/h2><p><img fetchpriority=\"high\" decoding=\"async\" class=\"alignnone size-large wp-image-6499\" src=\"https:\/\/www.digitrust.nl\/wp-content\/uploads\/2021\/02\/Klachten-proces-2-790x1024.png\" alt=\"\" width=\"790\" height=\"1024\" srcset=\"https:\/\/www.digitrust.nl\/wp-content\/uploads\/2021\/02\/Klachten-proces-2-790x1024.png 790w, https:\/\/www.digitrust.nl\/wp-content\/uploads\/2021\/02\/Klachten-proces-2-231x300.png 231w, https:\/\/www.digitrust.nl\/wp-content\/uploads\/2021\/02\/Klachten-proces-2-768x996.png 768w, https:\/\/www.digitrust.nl\/wp-content\/uploads\/2021\/02\/Klachten-proces-2-1184x1536.png 1184w, https:\/\/www.digitrust.nl\/wp-content\/uploads\/2021\/02\/Klachten-proces-2-1579x2048.png 1579w, https:\/\/www.digitrust.nl\/wp-content\/uploads\/2021\/02\/Klachten-proces-2-1080x1401.png 1080w, https:\/\/www.digitrust.nl\/wp-content\/uploads\/2021\/02\/Klachten-proces-2-1280x1660.png 1280w, https:\/\/www.digitrust.nl\/wp-content\/uploads\/2021\/02\/Klachten-proces-2-980x1271.png 980w, https:\/\/www.digitrust.nl\/wp-content\/uploads\/2021\/02\/Klachten-proces-2-480x622.png 480w\" sizes=\"(max-width: 790px) 100vw, 790px\" \/><\/p><h2>Toelichting klachtenprocedure:<\/h2><ul><li>Bij ontvangst van een klacht zal DigiTrust bevestigen of de klacht betrekking heeft op certificatieactiviteiten waarvoor zij verantwoordelijk is (validatie van de klacht) en zo ja, de klacht in behandeling nemen. Indien de klacht een certificaathouder betreft, zal bij het onderzoek van de klacht rekening worden gehouden met de doeltreffendheid van het gecertificeerde managementsysteem.<\/li><li>De indiening van de klacht, het onderzoek ernaar en de beslissing erover zullen niet leiden tot discriminerende maatregelen tegen de indiener van de klacht.<\/li><li>Elke klacht over een certificaathouder zal binnen een gepaste termijn aan de betrokken certificaathouder worden Het uitgangspunt voor een passende termijn is gesteld op \u00e9\u00e9n week.<\/li><li>Het proces voor klachtenbehandeling bestaat uit de volgende elementen en methoden:<ul><li>een overzicht van het proces voor ontvangst, validering en onderzoek van de klacht, en van de besluitvorming over de naar aanleiding ervan te nemen maatregelen;<\/li><li>de opvolging en registratie van klachten, inclusief de genomen maatregelen om ze op te lossen;<\/li><li>bewerkstelligen dat alle passende correcties en corrigerende maatregelen worden toegepast<\/li><\/ul><\/li><li>DigiTrust is verantwoordelijk voor het verzamelen en verifi\u00ebren van alle noodzakelijke informatie voor het valideren van de<\/li><li>Indien mogelijk zal DigiTrust de ontvangst van de klacht bevestigen en voortgangsrapportages en het resultaat aan de indiener van de klacht<\/li><li>De aan de indiener van de klacht kenbaar te maken beslissing zal worden genomen of worden beoordeeld en goedgekeurd door een persoon of groep van personen die niet eerder betrokken is geweest bij het onderwerp van de Het DigiTrust compliance team is hierin leidend.<\/li><li>DigiTrust zal de indiener van de klacht formeel op de hoogte brengen van het einde van het behandelingsproces van de<\/li><li>DigiTrust zal samen met de klant en de indiener van de klacht bepalen of, en zo ja in welke mate, het onderwerp van de klacht en de oplossing ervan openbaar moeten worden Mate van communicatie over onderwerp en oplossing van de klacht en het medium dat wordt toegepast worden situationeel vastgesteld door het compliance team, in samenspraak met de klant en indiener.<\/li><\/ul><h2><strong>Beroep procedure<\/strong><\/h2><p><img decoding=\"async\" class=\"alignnone size-large wp-image-6498\" src=\"https:\/\/www.digitrust.nl\/wp-content\/uploads\/2021\/02\/Beroep-proces-2-638x1024.png\" alt=\"\" width=\"638\" height=\"1024\" srcset=\"https:\/\/www.digitrust.nl\/wp-content\/uploads\/2021\/02\/Beroep-proces-2-638x1024.png 638w, https:\/\/www.digitrust.nl\/wp-content\/uploads\/2021\/02\/Beroep-proces-2-187x300.png 187w, https:\/\/www.digitrust.nl\/wp-content\/uploads\/2021\/02\/Beroep-proces-2-768x1232.png 768w, https:\/\/www.digitrust.nl\/wp-content\/uploads\/2021\/02\/Beroep-proces-2-957x1536.png 957w, https:\/\/www.digitrust.nl\/wp-content\/uploads\/2021\/02\/Beroep-proces-2-1277x2048.png 1277w, https:\/\/www.digitrust.nl\/wp-content\/uploads\/2021\/02\/Beroep-proces-2-1080x1733.png 1080w, https:\/\/www.digitrust.nl\/wp-content\/uploads\/2021\/02\/Beroep-proces-2-1280x2053.png 1280w, https:\/\/www.digitrust.nl\/wp-content\/uploads\/2021\/02\/Beroep-proces-2-980x1572.png 980w, https:\/\/www.digitrust.nl\/wp-content\/uploads\/2021\/02\/Beroep-proces-2-480x770.png 480w\" sizes=\"(max-width: 638px) 100vw, 638px\" \/><\/p><h2>Toelichting beroepsproces:<\/h2><ul><li>De indiening van het beroep, het onderzoek ervan en de beslissing erover zullen niet leiden tot discriminerende maatregelen tegen de indiener van het<\/li><li>Het proces voor beroepszaken bestaat uit de volgende elementen en methoden:<ul><li>een overzicht van het proces voor ontvangst, geldigverklaring en onderzoek van de beroepszaak en van de besluitvorming over de naar aanleiding ervan te nemen maatregelen; rekening houdend met de resultaten van eerdere soortgelijke beroepszaken;<\/li><li>de opvolging en registratie van de beroepszaken, inclusief de genomen maatregelen om ze op te lossen;<\/li><li>bewerkstelligen dat alle passende correcties en corrigerende maatregelen worden toegepast.<\/li><\/ul><\/li><li>Indien mogelijk zal DigiTrust de ontvangst van het beroep bevestigen en voortgangsrapportages en het resultaat aan de indiener van het beroep<\/li><li>De aan de indiener van het beroep kenbaar te maken beslissing zal worden genomen of worden beoordeeld en goedgekeurd door een persoon of groep van personen die niet eerder betrokken is geweest bij het onderwerp van het Het DigiTrust compliance team is hierin leidend.<\/li><li>DigiTrust zal de indiener van het beroep formeel op de hoogte brengen van het einde van het behandelingsproces van het beroep.<\/li><\/ul><h2>4. Aanbeveling, klachten en beroepszaak formulier<\/h2><p>Onderstaand formulier kunt u invullen voor het indienen van een aanbeveling, klacht of beroep. Dit formulier wordt direct naar de directie van DigiTrust verstuurd. De bovenstaande procedure zal vervolgens in werking treden.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-68518bb eael-gravity-form-button-custom elementor-widget elementor-widget-eael-gravity-form\" data-id=\"68518bb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"eael-gravity-form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"eael-contact-form eael-gravity-form eael-contact-form-align-default\">\n\t\t        <script>\nvar gform;gform||(document.addEventListener(\"gform_main_scripts_loaded\",function(){gform.scriptsLoaded=!0}),document.addEventListener(\"gform\/theme\/scripts_loaded\",function(){gform.themeScriptsLoaded=!0}),window.addEventListener(\"DOMContentLoaded\",function(){gform.domLoaded=!0}),gform={domLoaded:!1,scriptsLoaded:!1,themeScriptsLoaded:!1,isFormEditor:()=>\"function\"==typeof InitializeEditor,callIfLoaded:function(o){return!(!gform.domLoaded||!gform.scriptsLoaded||!gform.themeScriptsLoaded&&!gform.isFormEditor()||(gform.isFormEditor()&&console.warn(\"The use of gform.initializeOnLoaded() is deprecated in the form editor context and will be removed in Gravity Forms 3.1.\"),o(),0))},initializeOnLoaded:function(o){gform.callIfLoaded(o)||(document.addEventListener(\"gform_main_scripts_loaded\",()=>{gform.scriptsLoaded=!0,gform.callIfLoaded(o)}),document.addEventListener(\"gform\/theme\/scripts_loaded\",()=>{gform.themeScriptsLoaded=!0,gform.callIfLoaded(o)}),window.addEventListener(\"DOMContentLoaded\",()=>{gform.domLoaded=!0,gform.callIfLoaded(o)}))},hooks:{action:{},filter:{}},addAction:function(o,r,e,t){gform.addHook(\"action\",o,r,e,t)},addFilter:function(o,r,e,t){gform.addHook(\"filter\",o,r,e,t)},doAction:function(o){gform.doHook(\"action\",o,arguments)},applyFilters:function(o){return gform.doHook(\"filter\",o,arguments)},removeAction:function(o,r){gform.removeHook(\"action\",o,r)},removeFilter:function(o,r,e){gform.removeHook(\"filter\",o,r,e)},addHook:function(o,r,e,t,n){null==gform.hooks[o][r]&&(gform.hooks[o][r]=[]);var d=gform.hooks[o][r];null==n&&(n=r+\"_\"+d.length),gform.hooks[o][r].push({tag:n,callable:e,priority:t=null==t?10:t})},doHook:function(r,o,e){var t;if(e=Array.prototype.slice.call(e,1),null!=gform.hooks[r][o]&&((o=gform.hooks[r][o]).sort(function(o,r){return o.priority-r.priority}),o.forEach(function(o){\"function\"!=typeof(t=o.callable)&&(t=window[t]),\"action\"==r?t.apply(null,e):e[0]=t.apply(null,e)})),\"filter\"==r)return e[0]},removeHook:function(o,r,t,n){var e;null!=gform.hooks[o][r]&&(e=(e=gform.hooks[o][r]).filter(function(o,r,e){return!!(null!=n&&n!=o.tag||null!=t&&t!=o.priority)}),gform.hooks[o][r]=e)}});\n<\/script>\n\n                <div class='gf_browser_gecko gform_wrapper gravity-theme gform-theme--no-framework' data-form-theme='gravity-theme' data-form-index='0' id='gform_wrapper_6' >\n                        <div class='gform_heading'>\n                            <p class='gform_description'><\/p>\n\t\t\t\t\t\t\t<p class='gform_required_legend'>&quot;<span class=\"gfield_required gfield_required_asterisk\">*<\/span>&quot; indicates required fields<\/p>\n                        <\/div><form method='post' enctype='multipart\/form-data'  id='gform_6'  action='\/en\/wp-json\/wp\/v2\/pages\/27850' data-formid='6' novalidate>\n                        <div class='gform-body gform_body'><div id='gform_fields_6' class='gform_fields top_label form_sublabel_below description_below validation_below'><div id=\"field_6_19\" class=\"gfield gfield--type-honeypot gform_validation_container field_sublabel_below gfield--has-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_6_19'>Name<\/label><div class='ginput_container'><input name='input_19' id='input_6_19' type='text' value='' autocomplete='new-password'\/><\/div><div class='gfield_description' id='gfield_description_6_19'>This field is for validation purposes and should be left unchanged.<\/div><\/div><fieldset id=\"field_6_7\" class=\"gfield gfield--type-name gfield--input-type-name gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><legend class='gfield_label gform-field-label gfield_label_before_complex' >Uw naam<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/legend><div class='ginput_complex ginput_container ginput_container--name no_prefix has_first_name no_middle_name has_last_name no_suffix gf_name_has_2 ginput_container_name gform-grid-row' id='input_6_7'>\n                            \n                            <span id='input_6_7_3_container' class='name_first gform-grid-col gform-grid-col--size-auto' >\n                                                    <input type='text' name='input_7.3' id='input_6_7_3' value=''   aria-required='true'     \/>\n                                                    <label for='input_6_7_3' class='gform-field-label gform-field-label--type-sub '>Voornaam<\/label>\n                                                <\/span>\n                            \n                            <span id='input_6_7_6_container' class='name_last gform-grid-col gform-grid-col--size-auto' >\n                                                    <input type='text' name='input_7.6' id='input_6_7_6' value=''   aria-required='true'     \/>\n                                                    <label for='input_6_7_6' class='gform-field-label gform-field-label--type-sub '>Achternaam<\/label>\n                                                <\/span>\n                            \n                        <\/div><\/fieldset><div id=\"field_6_3\" class=\"gfield gfield--type-email gfield--input-type-email gfield--width-half gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_6_3'>E-mailadres<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_email'>\n                            <input name='input_3' id='input_6_3' type='email' value='' class='medium'    aria-required=\"true\" aria-invalid=\"false\"  \/>\n                        <\/div><\/div><div id=\"field_6_16\" class=\"gfield gfield--type-phone gfield--input-type-phone gfield--width-half gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_6_16'>Telefoonnummer<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_phone'><input name='input_16' id='input_6_16' type='tel' value='' class='medium'   aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_6_17\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-half gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_6_17'>Naam organisatie<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_17' id='input_6_17' type='text' value='' class='medium' maxlength='30'    aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_6_12\" class=\"gfield gfield--type-select gfield--input-type-select gfield--width-half gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_6_12'>Bent u klant van DigiTrust?<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_select'><select name='input_12' id='input_6_12' class='medium gfield_select'    aria-required=\"true\" aria-invalid=\"false\" ><option value='' ><\/option><option value='Ja' >Ja<\/option><option value='Nee' >Nee<\/option><\/select><\/div><\/div><div id=\"field_6_5\" class=\"gfield gfield--type-textarea gfield--input-type-textarea gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_6_5'>Omschrijving van uw aanbeveling, klacht of beroep<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_textarea'><textarea name='input_5' id='input_6_5' class='textarea large'   maxlength='1200'  aria-required=\"true\" aria-invalid=\"false\"   rows='10' cols='50'><\/textarea><\/div><\/div><fieldset id=\"field_6_15\" class=\"gfield gfield--type-consent gfield--type-choice gfield--input-type-consent gfield_contains_required field_sublabel_below gfield--has-description field_description_below field_validation_below gfield_visibility_visible\"  ><legend class='gfield_label gform-field-label gfield_label_before_complex' >Toestemming<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/legend><div class='ginput_container ginput_container_consent'><input name='input_15.1' id='input_6_15_1' type='checkbox' value='1'  aria-describedby=\"gfield_consent_description_6_15\" aria-required=\"true\" aria-invalid=\"false\"   \/> <label class=\"gform-field-label gform-field-label--type-inline gfield_consent_label\" for='input_6_15_1' >Ik ga akkoord met het <a href=\"https:\/\/www.digitrust.nl\/disclaimer\/\" target=\"_blank\" rel=\"noopener\">privacybeleid<\/a>.<\/label><input type='hidden' name='input_15.2' value='Ik ga akkoord met het &lt;a href=&quot;https:\/\/www.digitrust.nl\/disclaimer\/&quot; target=&quot;_blank&quot; rel=&quot;noopener&quot;&gt;privacybeleid&lt;\/a&gt;.' class='gform_hidden' \/><input type='hidden' name='input_15.3' value='6' class='gform_hidden' \/><\/div><div class='gfield_description gfield_consent_description' id='gfield_consent_description_6_15' tabindex='0'>Ik stem ermee in dat deze website mijn ingediende informatie opslaat zodat zij op mijn vraag kunnen reageren.<\/div><\/fieldset><div id=\"field_6_18\" class=\"gfield gfield--type-captcha gfield--input-type-captcha gfield--width-full field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_6_18'>CAPTCHA<\/label><div id='input_6_18' class='ginput_container ginput_recaptcha' data-sitekey='6Lf8NjQsAAAAADbN9K0YddN-3diqXEGnJ_oxOWnZ'  data-theme='light' data-tabindex='-1' data-size='invisible' data-badge='bottomleft'><\/div><\/div><\/div><\/div>\n        <div class='gform-footer gform_footer top_label'> <input type='submit' id='gform_submit_button_6' class='gform_button button' onclick='gform.submission.handleButtonClick(this);' data-submission-type='submit' value='Versturen'  \/> \n            <input type='hidden' class='gform_hidden' name='gform_submission_method' data-js='gform_submission_method_6' value='postback' \/>\n            <input type='hidden' class='gform_hidden' name='gform_theme' data-js='gform_theme_6' id='gform_theme_6' value='gravity-theme' \/>\n            <input type='hidden' class='gform_hidden' name='gform_style_settings' data-js='gform_style_settings_6' id='gform_style_settings_6' value='' \/>\n            <input type='hidden' class='gform_hidden' name='is_submit_6' value='1' \/>\n            <input type='hidden' class='gform_hidden' name='gform_submit' value='6' \/>\n            \n            <input type='hidden' class='gform_hidden' name='gform_currency' data-currency='EUR' value='RQi8VTDjBn+1xH3zGZNldK5FRk+wexPN0znSNJywrEdEo9OTQz9vvU0HG1evPotTdVZXPVuSnmAedTwJ00EK3r2AZZtrnA9N9OWs4y\/xqjU\/wZ0=' \/>\n            <input type='hidden' class='gform_hidden' name='gform_unique_id' value='' \/>\n            <input type='hidden' class='gform_hidden' name='state_6' value='WyJ7XCIxNS4xXCI6XCJlOGJiNzFhZDc1ZjA2NDdmZDgwOTU1MDZmNzFjMzlmMVwiLFwiMTUuMlwiOlwiZTg1NzhiZGNkNTI2OGMzMWRkMmQ3NDQwZGUwZWIwMmNcIixcIjE1LjNcIjpcIjc5NmUyNzJiZmRiNDk2Yjg1NTBkZjcyZWJlZTBiMzY1XCJ9IiwiYjNiMjkwYzM0M2YxOGY2MmIwNGQ1OGM0MmMyNzg4ZTciXQ==' \/>\n            <input type='hidden' autocomplete='off' class='gform_hidden' name='gform_target_page_number_6' id='gform_target_page_number_6' value='0' \/>\n            <input type='hidden' autocomplete='off' class='gform_hidden' name='gform_source_page_number_6' id='gform_source_page_number_6' value='1' \/>\n            <input type='hidden' name='gform_field_values' value='' \/>\n            \n        <\/div>\n                        <\/form>\n                        <\/div><script>\ngform.initializeOnLoaded( function() {gformInitSpinner( 6, 'https:\/\/www.digitrust.nl\/wp-content\/plugins\/gravityforms\/images\/spinner.svg', true );jQuery('#gform_ajax_frame_6').on('load',function(){var contents = jQuery(this).contents().find('*').html();var is_postback = contents.indexOf('GF_AJAX_POSTBACK') >= 0;if(!is_postback){return;}var form_content = jQuery(this).contents().find('#gform_wrapper_6');var is_confirmation = jQuery(this).contents().find('#gform_confirmation_wrapper_6').length > 0;var is_redirect = contents.indexOf('gformRedirect(){') >= 0;var is_form = form_content.length > 0 && ! is_redirect && ! is_confirmation;var mt = parseInt(jQuery('html').css('margin-top'), 10) + parseInt(jQuery('body').css('margin-top'), 10) + 100;if(is_form){jQuery('#gform_wrapper_6').html(form_content.html());if(form_content.hasClass('gform_validation_error')){jQuery('#gform_wrapper_6').addClass('gform_validation_error');} else {jQuery('#gform_wrapper_6').removeClass('gform_validation_error');}setTimeout( function() { \/* delay the scroll by 50 milliseconds to fix a bug in chrome *\/  }, 50 );if(window['gformInitDatepicker']) {gformInitDatepicker();}if(window['gformInitPriceFields']) {gformInitPriceFields();}var current_page = jQuery('#gform_source_page_number_6').val();gformInitSpinner( 6, 'https:\/\/www.digitrust.nl\/wp-content\/plugins\/gravityforms\/images\/spinner.svg', true );jQuery(document).trigger('gform_page_loaded', [6, current_page]);window['gf_submitting_6'] = false;}else if(!is_redirect){var confirmation_content = jQuery(this).contents().find('.GF_AJAX_POSTBACK').html();if(!confirmation_content){confirmation_content = contents;}jQuery('#gform_wrapper_6').replaceWith(confirmation_content);jQuery(document).trigger('gform_confirmation_loaded', [6]);window['gf_submitting_6'] = false;wp.a11y.speak(jQuery('#gform_confirmation_message_6').text());}else{jQuery('#gform_6').append(contents);if(window['gformRedirect']) {gformRedirect();}}jQuery(document).trigger(\"gform_pre_post_render\", [{ formId: \"6\", currentPage: \"current_page\", abort: function() { this.preventDefault(); } }]);        if (event && event.defaultPrevented) {                return;        }        const gformWrapperDiv = document.getElementById( \"gform_wrapper_6\" );        if ( gformWrapperDiv ) {            const visibilitySpan = document.createElement( \"span\" );            visibilitySpan.id = \"gform_visibility_test_6\";            gformWrapperDiv.insertAdjacentElement( \"afterend\", visibilitySpan );        }        const visibilityTestDiv = document.getElementById( \"gform_visibility_test_6\" );        let postRenderFired = false;        function triggerPostRender() {            if ( postRenderFired ) {                return;            }            postRenderFired = true;            gform.core.triggerPostRenderEvents( 6, current_page );            if ( visibilityTestDiv ) {                visibilityTestDiv.parentNode.removeChild( visibilityTestDiv );            }        }        function debounce( func, wait, immediate ) {            var timeout;            return function() {                var context = this, args = arguments;                var later = function() {                    timeout = null;                    if ( !immediate ) func.apply( context, args );                };                var callNow = immediate && !timeout;                clearTimeout( timeout );                timeout = setTimeout( later, wait );                if ( callNow ) func.apply( context, args );            };        }        const debouncedTriggerPostRender = debounce( function() {            triggerPostRender();        }, 200 );        if ( visibilityTestDiv && visibilityTestDiv.offsetParent === null ) {            const observer = new MutationObserver( ( mutations ) => {                mutations.forEach( ( mutation ) => {                    if ( mutation.type === 'attributes' && visibilityTestDiv.offsetParent !== null ) {                        debouncedTriggerPostRender();                        observer.disconnect();                    }                });            });            observer.observe( document.body, {                attributes: true,                childList: false,                subtree: true,                attributeFilter: [ 'style', 'class' ],            });        } else {            triggerPostRender();        }    } );} );\n<\/script>\n\t\t\t<\/div>\n\n            <script type=\"text\/javascript\">\n                var gf_global = {\"gf_currency_config\":{\"name\":\"Euro\",\"symbol_left\":\"\",\"symbol_right\":\"&#8364;\",\"symbol_padding\":\" \",\"thousand_separator\":\".\",\"decimal_separator\":\",\",\"decimals\":2,\"code\":\"EUR\"},\"base_url\":\"https:\\\/\\\/www.digitrust.nl\\\/wp-content\\\/plugins\\\/gravityforms\",\"number_formats\":[],\"spinnerUrl\":\"https:\\\/\\\/www.digitrust.nl\\\/wp-content\\\/plugins\\\/gravityforms\\\/images\\\/spinner.svg\",\"version_hash\":\"511989521c2ba13a6ac187442bdb001c\",\"strings\":{\"newRowAdded\":\"New row added.\",\"rowRemoved\":\"Row removed\",\"formSaved\":\"The form has been saved.  The content contains the link to return and complete the form.\"}};\t\t\t\tvar gf_vars = {\"active\":\"Active\",\"inactive\":\"Inactive\",\"save\":\"Save\",\"update\":\"Update\",\"previousLabel\":\"Previous\",\"selectFormat\":\"Select a format\",\"column\":\"Column\",\"editToViewAll\":\"5 of %d items shown. Edit field to view all\",\"selectAll\":\"Select All\",\"enterValue\":\"Enter a value\",\"formTitle\":\"Untitled Form\",\"formDescription\":\"We would love to hear from you! Please fill out this form and we will get in touch with you shortly.\",\"formConfirmationMessage\":\"Thanks for contacting us! We will get in touch with you shortly.\",\"buttonText\":\"Submit\",\"buttonDescription\":\"The submit button for this form\",\"loading\":\"Loading...\",\"thisFieldIf\":\"this field if\",\"thisSectionIf\":\"this section if\",\"thisPage\":\"this page if\",\"thisFormButton\":\"this form button if\",\"show\":\"Show\",\"hide\":\"Hide\",\"enable\":\"Enable\",\"disable\":\"Disable\",\"enabled\":\"Enabled\",\"disabled\":\"Disabled\",\"configure\":\"Configure\",\"conditional_logic_text\":\"Conditional Logic\",\"conditional_logic_desc\":\"Conditional logic allows you to change what the user sees depending on the fields they select.\",\"conditional_logic_a11y\":\"Adding conditional logic to the form submit button could cause usability problems for some users and negatively impact the accessibility of your form. Learn more about button conditional logic in our <a href=\\\"https:\\\/\\\/docs.gravityforms.com\\\/field-accessibility-warning\\\/\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">documentation<span class=\\\"screen-reader-text\\\">(opens in a new tab)<\\\/span>&nbsp;<span class=\\\"gform-icon gform-icon--external-link\\\" aria-hidden=\\\"true\\\"><\\\/span><\\\/a>.\",\"page\":\"Page\",\"next_button\":\"Next Button\",\"button\":\"Submit Button\",\"all\":\"All\",\"any\":\"Any\",\"ofTheFollowingMatch\":\"of the following match:\",\"is\":\"is\",\"isNot\":\"is not\",\"greaterThan\":\"greater than\",\"lessThan\":\"less than\",\"contains\":\"contains\",\"startsWith\":\"starts with\",\"endsWith\":\"ends with\",\"emptyChoice\":\"Empty (no choices selected)\",\"alertLegacyMode\":\"This form has legacy markup enabled and doesn\\u2019t support field resizing within the editor. Please disable legacy markup in the form settings to enable live resizing.\",\"thisConfirmation\":\"Use this confirmation if\",\"thisNotification\":\"Send this notification if\",\"confirmationSave\":\"Save\",\"confirmationSaving\":\"Saving...\",\"confirmationAreYouSure\":\"Are you sure you wish to cancel these changes?\",\"confirmationIssueSaving\":\"There was an issue saving this confirmation.\",\"confirmationConfirmDelete\":\"Are you sure you wish to delete this confirmation?\",\"confirmationIssueDeleting\":\"There was an issue deleting this confirmation.\",\"confirmationConfirmDiscard\":\"There are unsaved changes to the current confirmation. Would you like to discard these changes?\",\"confirmationDefaultName\":\"Untitled Confirmation\",\"confirmationDefaultMessage\":\"Thanks for contacting us! We will get in touch with you shortly.\",\"confirmationInvalidPageSelection\":\"Please select a page.\",\"confirmationInvalidRedirect\":\"Please enter a URL.\",\"confirmationInvalidName\":\"Please enter a confirmation name.\",\"confirmationDeleteField\":\"Deleting this field will also delete all entry data associated with it. 'Cancel' to abort. 'OK' to delete.\",\"confirmationDeleteDisplayField\":\"You're about to delete this field. 'Cancel' to stop. 'OK' to delete\",\"confirmationDeleteDisplayFieldTitle\":\"Warning\",\"conditionalLogicDependency\":\"This form contains {type} conditional logic dependent upon this field. Deleting this field will deactivate those conditional logic rules and also delete all entry data associated with the field. 'Cancel' to abort. 'OK' to delete.\",\"conditionalLogicDependencyChoice\":\"This form contains {type} conditional logic dependent upon this choice. Are you sure you want to delete this choice? 'Cancel' to abort. 'OK' to delete.\",\"conditionalLogicDependencyChoiceEdit\":\"This form contains {type} conditional logic dependent upon this choice. Are you sure you want to modify this choice? 'Cancel' to abort. 'OK' to continue.\",\"conditionalLogicDependencyAdminOnly\":\"This form contains {type} conditional logic dependent upon this field. Are you sure you want to mark this field as Administrative? 'Cancel' to abort. 'OK' to continue.\",\"conditionalLogicRichTextEditorWarning\":\"This form contains conditional logic dependent upon this field. This will no longer work if the Rich Text Editor is enabled.  Are you sure you want to enable the Rich Text Editor?  'Cancel' to abort. 'OK' to continue.\",\"conditionalLogicTypeButton\":\"button\",\"conditionalLogicTypeConfirmation\":\"confirmation\",\"conditionalLogicTypeNotification\":\"notification\",\"conditionalLogicTypeNoficationRouting\":\"notification routing\",\"conditionalLogicTypeField\":\"field\",\"conditionalLogicTypeFeed\":\"feed\",\"conditionalLogicWarningTitle\":\"Conditional Logic Warning\",\"mergeTagsText\":\"Insert Merge Tags\",\"baseUrl\":\"https:\\\/\\\/www.digitrust.nl\\\/wp-content\\\/plugins\\\/gravityforms\",\"gf_currency_config\":{\"name\":\"Euro\",\"symbol_left\":\"\",\"symbol_right\":\"&#8364;\",\"symbol_padding\":\" \",\"thousand_separator\":\".\",\"decimal_separator\":\",\",\"decimals\":2,\"code\":\"EUR\"},\"otherChoiceValue\":\"Other\",\"isFormTrash\":false,\"currentlyAddingField\":false,\"visibilityOptions\":[{\"label\":\"Visible\",\"value\":\"visible\",\"description\":\"Default option. The field is visible when viewing the form.\"},{\"label\":\"Hidden\",\"value\":\"hidden\",\"description\":\"The field is hidden when viewing the form. Useful when you require the functionality of this field but do not want the user to be able to see this field.\"},{\"label\":\"Administrative\",\"value\":\"administrative\",\"description\":\"The field is only visible when administering submitted entries. The field is not visible or functional when viewing the form.\"}],\"addFieldFilter\":\"Add a condition\",\"removeFieldFilter\":\"Remove a condition\",\"filterAndAny\":\"{0} of the following match:\",\"customChoices\":\"Custom Choices\",\"predefinedChoices\":\"Predefined Choices\",\"fieldLabelAriaLabel\":\"{field_label} - {field_type}, jump to this field&#039;s settings\",\"fieldCanBeAddedTitle\":\"Field Limit\",\"fieldCanBeAddedCaptcha\":\"A form can only contain one CAPTCHA field.\",\"fieldCanBeAddedShipping\":\"A form can only contain one Shipping field.\",\"fieldCanBeAddedPostContent\":\"A form can only contain one Post Body field.\",\"fieldCanBeAddedPostTitle\":\"A form can only contain one Post Title field.\",\"fieldCanBeAddedPostExcerpt\":\"A form can only contain one Post Excerpt field.\",\"fieldCanBeAddedCreditCard\":\"A form can only contain one Credit Card field.\",\"fieldCanBeAddedProductTitle\":\"Missing Product field\",\"fieldCanBeAddedProduct\":\"You must add a Product field to the form first.\",\"legacyMarkupTitle\":\"Unsupported Markup\",\"fieldCanBeAddedMultipleChoice\":\"You cannot add a Multiple Choice field to a form that uses legacy markup. Please edit the form settings and turn off Legacy Markup.\",\"fieldCanBeAddedImageChoice\":\"You cannot add an Image Choice field to a form that uses legacy markup. Please edit the form settings and turn off Legacy Markup.\",\"FieldAjaxonErrorTitle\":\"Error\",\"StartAddFieldAjaxonError\":\"Ajax error while adding field. Please refresh the page and try again.\",\"StartChangeInputTypeAjaxonError\":\"Ajax error while changing input type. Please refresh the page and try again.\",\"MissingNameCustomChoicesTitle\":\"Missing Name\",\"MissingNameCustomChoices\":\"Please give this custom choice a name.\",\"DuplicateNameCustomChoicesTitle\":\"Duplicate Name\",\"DuplicateNameCustomChoices\":\"This custom choice name is already in use. Please enter another name.\",\"DuplicateTitleMessageTitle\":\"Duplicate Title\",\"DuplicateTitleMessage\":\"The form title you have entered is already taken. Please enter a unique form title.\",\"ValidateFormMissingFormTitleTitle\":\"Missing Form Title\",\"ValidateFormMissingFormTitle\":\"Please enter a Title for this form. When adding the form to a page or post, you will have the option to hide the title.\",\"ValidateFormEmptyPageTitle\":\"Empty Page\",\"ValidateFormEmptyPage\":\"This form currently has one or more pages without any fields. Blank pages are a result of Page Breaks that are positioned as the first or last field in the form or right after each other. Please adjust the Page Breaks.\",\"ValidateFormMissingProductLabelTitle\":\"Missing Product Label\",\"ValidateFormMissingProductLabel\":\"This form has a Product field with a blank label. Please enter a label for every Product field.\",\"ValidateFormMissingProductFieldTitle\":\"Missing Product field\",\"ValidateFormMissingProductField\":\"This form has an Option field without a Product field. You must add a Product field to your form.\",\"FormulaIsValidTitle\":\"Success\",\"FormulaIsValid\":\"The formula appears to be valid.\",\"FormulaIsInvalid\":\"There appears to be a problem with the formula.\",\"DeleteFormTitle\":\"Confirm\",\"DeleteForm\":\"You are about to move this form to the trash. &#039;Cancel&#039; to abort. &#039;OK&#039; to delete.\",\"DeleteCustomChoice\":\"Delete this custom choice list? &#039;Cancel&#039; to abort. &#039;OK&#039; to delete.\",\"FieldAdded\":\"&nbsp;field added to form\",\"nameFieldDefaultPrefixes\":[{\"text\":\"Dr.\",\"value\":\"Dr.\"},{\"text\":\"Miss\",\"value\":\"Miss\"},{\"text\":\"Mr.\",\"value\":\"Mr.\"},{\"text\":\"Mrs.\",\"value\":\"Mrs.\"},{\"text\":\"Ms.\",\"value\":\"Ms.\"},{\"text\":\"Mx.\",\"value\":\"Mx.\"},{\"text\":\"Prof.\",\"value\":\"Prof.\"},{\"text\":\"Rev.\",\"value\":\"Rev.\"}]};\t\t\t<\/script>\n\n            <script type=\"text\/javascript\">\n                \/* EA Gravity Forms - ensure GF's per-form post-render event dispatches\n                 * even when the widget's render context prevents GF's standard\n                 * GFFormDisplay::footer_init_scripts() per-form trigger from executing.\n                 * Without this, third-party GF add-ons (e.g. Gravity Forms reCAPTCHA\n                 * Add-On v2.2.2+) that hook into `gform\/post_render` to register\n                 * submission filters will never fire, breaking v3 token population.\n                 *\/\n                ( function () {\n                    var formId = 6;\n                    if ( typeof window.gform === 'undefined'\n                         || typeof window.gform.initializeOnLoaded !== 'function' ) {\n                        return;\n                    }\n                    window.gform.initializeOnLoaded( function () {\n                        var flag = '__eaelGfPostRenderFired_' + formId;\n                        if ( window[ flag ] ) { return; }\n                        if ( window.gform && window.gform.core\n                             && typeof window.gform.core.triggerPostRenderEvents === 'function' ) {\n                            window[ flag ] = true;\n                            window.gform.core.triggerPostRenderEvents( formId, 1 );\n                        }\n                    } );\n                } )();\n            <\/script>\n            \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-6ea0920 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6ea0920\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-d792861\" data-id=\"d792861\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4a474de elementor-widget elementor-widget-text-editor\" data-id=\"4a474de\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Wilt u meer weten over informatiebeveiliging trainingen? Neem <a href=\"https:\/\/www.digitrust.nl\/contact\/\">contact<\/a> op met de specialisten van DigiTrust.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Over DigiTrust Onze auditoren Missie &amp; visie Klachten &amp; beroep Verklaring onafhankelijkheid Gebruik merken &amp; logo&#8217;s 1.\u00a0 Algemeen Doel Het doel van deze procedure is het adequaat afhandelen van klachten en beroepszaken teneinde recht te doen aan partijen die een klacht indienen of in beroep gaan \u00e9n het managementsysteem van DigiTrust te verbeteren. Deze procedure [&hellip;]<\/p>\n","protected":false},"author":29,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"folder":[16],"class_list":["post-27850","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Procedure klachten en beroep | DigiTrust<\/title>\n<meta name=\"description\" content=\"Heeft u een klacht of bezwaar over Digistrust? Lees hier wat u kunt doen, hier vindt u ook het aanbeveling, klachten en beroep formulier\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.digitrust.nl\/en\/complaints-appeal-procedure\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Procedure klachten en beroep | DigiTrust\" \/>\n<meta property=\"og:description\" content=\"Heeft u een klacht of bezwaar over Digistrust? Lees hier wat u kunt doen, hier vindt u ook het aanbeveling, klachten en beroep formulier\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.digitrust.nl\/en\/complaints-appeal-procedure\/\" \/>\n<meta property=\"og:site_name\" content=\"DigiTrust\" \/>\n<meta property=\"article:modified_time\" content=\"2025-09-16T14:30:07+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.digitrust.nl\/wp-content\/uploads\/2021\/02\/Klachten-proces-2.png\" \/>\n\t<meta property=\"og:image:width\" content=\"2756\" \/>\n\t<meta property=\"og:image:height\" content=\"3574\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"6 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.digitrust.nl\\\/procedure-klachten-beroep\\\/\",\"url\":\"https:\\\/\\\/www.digitrust.nl\\\/procedure-klachten-beroep\\\/\",\"name\":\"Procedure klachten en beroep | DigiTrust\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.digitrust.nl\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.digitrust.nl\\\/procedure-klachten-beroep\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.digitrust.nl\\\/procedure-klachten-beroep\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.digitrust.nl\\\/wp-content\\\/uploads\\\/2021\\\/02\\\/Klachten-proces-2-790x1024.png\",\"datePublished\":\"2024-10-28T12:39:49+00:00\",\"dateModified\":\"2025-09-16T14:30:07+00:00\",\"description\":\"Heeft u een klacht of bezwaar over Digistrust? Lees hier wat u kunt doen, hier vindt u ook het aanbeveling, klachten en beroep formulier\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.digitrust.nl\\\/procedure-klachten-beroep\\\/#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.digitrust.nl\\\/procedure-klachten-beroep\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\\\/\\\/www.digitrust.nl\\\/procedure-klachten-beroep\\\/#primaryimage\",\"url\":\"https:\\\/\\\/www.digitrust.nl\\\/wp-content\\\/uploads\\\/2021\\\/02\\\/Klachten-proces-2-790x1024.png\",\"contentUrl\":\"https:\\\/\\\/www.digitrust.nl\\\/wp-content\\\/uploads\\\/2021\\\/02\\\/Klachten-proces-2-790x1024.png\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.digitrust.nl\\\/procedure-klachten-beroep\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.digitrust.nl\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Procedure klachten en beroep\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.digitrust.nl\\\/#website\",\"url\":\"https:\\\/\\\/www.digitrust.nl\\\/\",\"name\":\"DigiTrust\",\"description\":\"Certificeringen\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.digitrust.nl\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.digitrust.nl\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-GB\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.digitrust.nl\\\/#organization\",\"name\":\"DigiTrust\",\"url\":\"https:\\\/\\\/www.digitrust.nl\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\\\/\\\/www.digitrust.nl\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.digitrust.nl\\\/wp-content\\\/uploads\\\/2022\\\/05\\\/digitrust-favicon.jpg\",\"contentUrl\":\"https:\\\/\\\/www.digitrust.nl\\\/wp-content\\\/uploads\\\/2022\\\/05\\\/digitrust-favicon.jpg\",\"width\":341,\"height\":341,\"caption\":\"DigiTrust\"},\"image\":{\"@id\":\"https:\\\/\\\/www.digitrust.nl\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/nl.linkedin.com\\\/company\\\/digitrust\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Procedure for complaints and appeals | DigiTrust","description":"Do you have a complaint or grievance about Digistrust? Read here what you can do, you can also find the recommendation, complaint and appeal form here","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.digitrust.nl\/en\/complaints-appeal-procedure\/","og_locale":"en_GB","og_type":"article","og_title":"Procedure klachten en beroep | DigiTrust","og_description":"Heeft u een klacht of bezwaar over Digistrust? Lees hier wat u kunt doen, hier vindt u ook het aanbeveling, klachten en beroep formulier","og_url":"https:\/\/www.digitrust.nl\/en\/complaints-appeal-procedure\/","og_site_name":"DigiTrust","article_modified_time":"2025-09-16T14:30:07+00:00","og_image":[{"width":2756,"height":3574,"url":"https:\/\/www.digitrust.nl\/wp-content\/uploads\/2021\/02\/Klachten-proces-2.png","type":"image\/png"}],"twitter_card":"summary_large_image","twitter_misc":{"Estimated reading time":"6 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.digitrust.nl\/procedure-klachten-beroep\/","url":"https:\/\/www.digitrust.nl\/procedure-klachten-beroep\/","name":"Procedure for complaints and appeals | DigiTrust","isPartOf":{"@id":"https:\/\/www.digitrust.nl\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.digitrust.nl\/procedure-klachten-beroep\/#primaryimage"},"image":{"@id":"https:\/\/www.digitrust.nl\/procedure-klachten-beroep\/#primaryimage"},"thumbnailUrl":"https:\/\/www.digitrust.nl\/wp-content\/uploads\/2021\/02\/Klachten-proces-2-790x1024.png","datePublished":"2024-10-28T12:39:49+00:00","dateModified":"2025-09-16T14:30:07+00:00","description":"Do you have a complaint or grievance about Digistrust? Read here what you can do, you can also find the recommendation, complaint and appeal form here","breadcrumb":{"@id":"https:\/\/www.digitrust.nl\/procedure-klachten-beroep\/#breadcrumb"},"inLanguage":"en-GB","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.digitrust.nl\/procedure-klachten-beroep\/"]}]},{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/www.digitrust.nl\/procedure-klachten-beroep\/#primaryimage","url":"https:\/\/www.digitrust.nl\/wp-content\/uploads\/2021\/02\/Klachten-proces-2-790x1024.png","contentUrl":"https:\/\/www.digitrust.nl\/wp-content\/uploads\/2021\/02\/Klachten-proces-2-790x1024.png"},{"@type":"BreadcrumbList","@id":"https:\/\/www.digitrust.nl\/procedure-klachten-beroep\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.digitrust.nl\/"},{"@type":"ListItem","position":2,"name":"Procedure klachten en beroep"}]},{"@type":"WebSite","@id":"https:\/\/www.digitrust.nl\/#website","url":"https:\/\/www.digitrust.nl\/","name":"DigiTrust","description":"Certifications","publisher":{"@id":"https:\/\/www.digitrust.nl\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.digitrust.nl\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-GB"},{"@type":"Organization","@id":"https:\/\/www.digitrust.nl\/#organization","name":"DigiTrust","url":"https:\/\/www.digitrust.nl\/","logo":{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/www.digitrust.nl\/#\/schema\/logo\/image\/","url":"https:\/\/www.digitrust.nl\/wp-content\/uploads\/2022\/05\/digitrust-favicon.jpg","contentUrl":"https:\/\/www.digitrust.nl\/wp-content\/uploads\/2022\/05\/digitrust-favicon.jpg","width":341,"height":341,"caption":"DigiTrust"},"image":{"@id":"https:\/\/www.digitrust.nl\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/nl.linkedin.com\/company\/digitrust"]}]}},"_links":{"self":[{"href":"https:\/\/www.digitrust.nl\/en\/wp-json\/wp\/v2\/pages\/27850","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.digitrust.nl\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.digitrust.nl\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.digitrust.nl\/en\/wp-json\/wp\/v2\/users\/29"}],"replies":[{"embeddable":true,"href":"https:\/\/www.digitrust.nl\/en\/wp-json\/wp\/v2\/comments?post=27850"}],"version-history":[{"count":4,"href":"https:\/\/www.digitrust.nl\/en\/wp-json\/wp\/v2\/pages\/27850\/revisions"}],"predecessor-version":[{"id":29051,"href":"https:\/\/www.digitrust.nl\/en\/wp-json\/wp\/v2\/pages\/27850\/revisions\/29051"}],"wp:attachment":[{"href":"https:\/\/www.digitrust.nl\/en\/wp-json\/wp\/v2\/media?parent=27850"}],"wp:term":[{"taxonomy":"folder","embeddable":true,"href":"https:\/\/www.digitrust.nl\/en\/wp-json\/wp\/v2\/folder?post=27850"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}